The ICQ instant messenger platform was launched in 1996, Skype began facilitating international calls in 2003 and the iPhone was launched in 2007. As trivial as these milestones seem today, they sparked a revolution in communication technology that persists to this day. Technology is advancing along an exponential curve, allowing businesses to increase productivity and optimize production. Facilities management lies at the center of this process. In this 40-minute session, Patrick Schwerdtfeger will highlight the trends in communication technology as well as the disruptive innovation they cause. There are many challenges ahead but also opportunities for leadership and business success. This session will provide perspective on the revolution we're all already a part of.